Last updated: August 16, 2026.
Orders are checked and dispatched within 1–3 business days. You will receive a shipping confirmation with a tracking number by email once your order leaves our warehouse.
| Region | Estimated delivery |
|---|---|
| European Union & UK | 3–6 business days |
| Rest of Europe | 4–8 business days |
| Middle East | 5–10 business days |
| Rest of world | 7–14 business days |
These are estimates, not guarantees — customs processing in some countries can add extra time outside our control.
Shipping cost is calculated at checkout based on destination and order weight. Any current free-shipping threshold is shown in the cart before you pay — we do not add surprise fees afterwards.
You can return most items within 30 days of delivery for a refund, provided they are unused and in their original packaging. To start a return, email [email protected] with your order number and the item you would like to return; we will confirm the return address and next steps by email.
Once we receive and inspect your return, we will email you to confirm it has been received and let you know if the refund was approved. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error (wrong or faulty item).
If an item arrives damaged, faulty, or different from what you ordered, contact us within 14 days of delivery with a photo where possible, and we will arrange a replacement or full refund, including return shipping, at no cost to you.
We do not process direct exchanges. Return the original item for a refund and place a new order for the item you would prefer.
Questions about an order, a return, or this policy: [email protected], or see our contact page.
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